You have an ongoing relationship with a customer, and then they tell you something that you find isn’t even close to true.
The result costs you money, but then they need your help again. What do you do?
The Get A Grip On Lighting hosts talk about a real situation they experienced where a customer wasn’t exactly honest about his situation. How did they handle it?
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Greg Ehrich, LC is the former President of the National Association of Innovative Lighting Distributors (NAILD) and owner of Premier Lighting, a progressive lighting distributorship.
Michael Colligan is an entrepreneur and inventor. He’s a subject matter expert in commercial and industrial lighting supply, lighting retrofits, and finding recycling streams for hard-to-recycle waste.
The Get A Grip On Lighting podcast on lightED is sponsored by Keystone Technologies.
If you want to watch more Get A Grip On Lighting podcasts, you can go to www.getagriponlighting.com.
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